Refund policy
📜 RAJVARI — Refund & Return Policy
Last Updated: November 15, 2025
At Rajvari, we take great pride in the craftsmanship and quality of our products. If something isn’t right, we’re here to help. This policy explains how returns, refunds, and exchanges are handled for orders placed through our official store.
1. Eligibility for Returns
We offer a 30-day return window, starting from the day you receive your order.
To qualify for a return, the item must be:
- Unworn, unused, and in original, re-sellable condition
- Free of stains, odors, or signs of wear
- With all tags, fillers, accessories, and packaging intact
- Returned with proof of purchase
Items that do not meet these criteria will not be accepted.
2. How to Start a Return
To initiate a return, please contact us at:
📧 rupali.pathak8271@gmail.com
Once your request is reviewed:
- If approved, we will send you a return authorization confirmation
- You will receive return instructions and a return shipping label (where applicable)
- Items sent back without prior approval will be rejected and returned to you
For any questions before or during a return, you may contact us at the same email.
3. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item arrives:
- Damaged
- Defective
- Incorrect
…contact us within 72 hours so we can evaluate the issue and arrange a replacement or solution.
Photo evidence may be required to process claims.
4. Non-Returnable Items
For hygiene, safety, and customization reasons, certain items cannot be returned:
- Custom-made or personalized products
- Altered or tailored items
- Gift cards
- Final sale / clearance items
- Worn accessories (turbans, stoles, jewelry, mojaris, etc.)
- Items without tags or original packaging
If you’re unsure whether your item qualifies, please reach out before initiating a return.
5. Exchanges
We do not process direct exchanges.
If you need a different color, size, or style:
- Submit a return request
- Ship the item back once approved
- Place a new order for the desired item
This ensures faster processing and product availability.
6. European Union Customers — 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason.
Eligible items must still meet the condition requirements listed above.
7. Refunds
When your return is received and inspected:
- You will be notified of approval or rejection
- Approved refunds will be issued to your original payment method
- Refunds are typically processed within 10 business days
Please note:
- Banks and card issuers may take additional time to post the refund
- Shipping fees, duties, and taxes are non-refundable
- Returned items that fail inspection will be sent back to you without refund
If 15 business days have passed since your refund was approved, please contact us.
8. Return Shipping Costs
Depending on your location and reason for return:
- Defective / wrong items: Rajvari covers shipping
- All other returns: Customer covers return shipping fees unless otherwise required by law
Return labels may be deducted from your refund amount if applicable.
9. Contact Us
If you have any questions about returns or refunds, please contact:
📧 rupali.pathak8271@gmail.com
📍 7 Princeton Avenue, Halifax, NS, B3R 2A1, Canada
